Check our FAQ for answers to commonly asked questions. Our customer support team is available to help if you cannot find your questions answered here.

If you do not see your question answered below, please do not hesitate to email us at where our customer support representatives can assist you further. Alternatively, you can use the form below to create a support ticket and we will response back to you within 24 hours.

Is tax included in your prices?

Yes, GST/HST is already included in all our pricing

E-transfer has been sent, why is my order is still on hold?

Our system only moves orders into processing once your E-Transfer has been matched with your order number (indicated in the notes section of your E-Transfer). Once accepted, your order will be moved to processing.

*Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system.

Why has my e-Transfer not been received?

If your E-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1. We were unable to match your payment to your order when no order number is included in the notes section of your E-Transfer

2. We have not received your E-Transfer because you have sent the payment to the incorrect email address.

3. Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4. We were unable to accept the E-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

What happens to my e-transfer if my order becomes cancelled?

We do not cancel any pending e-transfers received, even after an order is cancelled. This is to avoid the bank holding the sender’s money for a month after the e-transfer is cancelled. As such

Do you accept Bitcoin?

Yes! We are expanding our payment methods to have more options. As of right now, we currently only accept Bitcoin. We will be adding more Crypto currencies in the future.

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