FREE EXPRESS SHIPPING FOR ALL ORDERS ABOVE $145, ONLY $18.99 FOR BELOW $150 | Over 2,000 + Reviews

FREE EXPRESS SHIPPING FOR ALL ORDERS ABOVE $145, ONLY $18.99 FOR BELOW $150 | Over 2,000 + Reviews

FAQ

FAQ

HAVE QUESTIONS OR CONCERNS?

Check our FAQ for answers to commonly asked questions. If you do not see your question answered below, please do not hesitate to email us at [email protected] where our customer service representatives can assist you further.

Is tax included in your prices?

Yes, GST/HST is already included in all our pricing.

We currently only accept Interac e-Transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided with the following instructions such as the email address, security question and answer required complete your payment process. Please ensure you copy these details down. If you are missing some information, please contact us through online chat with your Order # and we would be glad to assist you.

Orders over $145 qualify for free shipping and orders below this amount are subject to a flat rate shipping fee of $18.99.

Our system only moves orders into processing once your e-Transfer has been matched with your order number (indicated in the notes section of your e-Transfer). Once accepted, your order will be moved to processing.

*Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system.

If your e-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1. We were unable to match your payment to your order when no order number is included in the notes section of your e-Transfer

2. We have not received your e-Transfer because you have sent the payment to the incorrect email address.

3. Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4. We were unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your payment cannot be accepted due to any of the reasons above you will be notified with an email from our accounts team. If no payment is received after 48 hours, your order will automatically be cancelled.

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